Entory Support
Contact
Telling us which screen you were on and what you were trying to do gets you an answer faster. For anything about payment, include the email address of the store account you purchased with.
Frequently asked questions
How do I cancel my subscription?
Cancellation is handled by the store, not inside the app.
- iPhone / iPad: Settings → your name at the top → Subscriptions → Entory → Cancel Subscription
- Android: Play Store app → profile → Payments and subscriptions → Subscriptions → Entory → Cancel subscription
You keep access until the period you already paid for ends.
I subscribed, but the app doesn't recognize it
Tap Restore Subscription at the bottom of the subscription sheet in the app. If that doesn't unlock it, write to us with the email address of the store account you purchased with.
Can I try it before subscribing?
You can create one drawing diary without an account. A subscription is required after that.
I don't like the drawing I got
You can redraw the same diary entry up to twice. You can also start again with a different photo or a different art style.
Where are my drawing diaries stored?
They are tied to your account and stored on our servers, which are in the Korea (Seoul) region. Entries stay visible only to you unless you put them in a shared album. See the Privacy Policy for details.
Someone posted something inappropriate
Entries and comments in shared albums can be reported from the app. A reported item is hidden immediately, and we review it and act on it.
How do I delete my account?
In the app: Settings → Delete account. Deleting removes your drawing diaries and account information, and it cannot be undone. Cancel your subscription separately in the store — deleting the account does not end the store subscription on its own.